How to order
Three steps from order to collection.
Reserve your currency online at our exclusive online rates, confirm a collection day, then walk into the store and pick your cash up. The whole thing takes about a minute online and a few minutes at the counter.
- Rate locked until collection
- Collect up to 7 days ahead
- Pay in store, not online
The process
What actually happens at each step
Nothing here is a formality — this is the whole journey, including the bits people usually ask us about on the phone.
- 1
Select currency
Choose the currency and amount you require, from our wide list of popular options.
Add all the currencies required to the basket and fill in your information
- Type an amount in pounds or in the foreign currency — the calculator works in both directions.
- Add as many currencies as you need to one basket; a family trip with two stops is a single order.
- Larger orders move into a better rate tier automatically, so the price per pound improves as the amount grows.
- Rates shown online are exclusive online rates — branch rates may differ.
Not sure how much to take? Our team can talk you through typical spending for your destination.
- 2
Reserve and confirm
Confirm the collection date and your contact details. No payment is taken online.
Confirm the collection date and your details — nothing is charged online
- Pick a collection day up to 7 days in advance, or collect as soon as you have your confirmation.
- Your online rate is locked from the moment the order is confirmed until you pick it up.
- You will receive an email confirming your order along with the information you need for pickup.
- Need to change or cancel? Call us or email and we will amend the order before collection.
Prefer to order over the phone? Telephone orders work exactly the same way — we take the details and hold the rate.
- 3
Collect currency
Collect your currencies in-store.
Collect your currencies in-store
- Your money is prepared, tallied and sealed under your name before you arrive.
- Bring your ID and your order reference, pay at the counter, and the order is handed over in minutes.
- For security, only the person who placed the order can collect it.
- Count the notes with the cashier at the counter — denominations can be adjusted there and then.
Come home with notes left over? Sell them back to us at the buy back rate of the day on the same counter.
At the counter
What you need to bring when collecting your order
Three things, every time. Bring them and collection takes a couple of minutes.
The card you used to make an online payment
We may need to authenticate the card for security purposes.
Your email confirmation
Printed or shown directly on your smartphone.
One valid form of identification
A passport, photo driving licence or national identity card — the original, in date.
Accepted identification
- Passport
- UK/EU photo driving licence (full or provisional)
- National Identity Card
We do not accept ID photographs, photocopies, screenshots, or expired documents. ID details may be securely recorded in accordance with anti-fraud laws.
Paying
How you can pay
Click & Collect orders are reserved online and paid for at the counter, so you never send money before you see the notes.
Cash
Sterling cash at the counter, counted with you before your currency is released.
Debit card
The simplest way to pay for a Click & Collect order. Bring the same card to collect.
Credit card
Accepted in store — charges may apply, and your card issuer may treat it as a cash advance.
There is no commission on any payment method — the rate you were quoted is the only price.
Timing
When can I collect?
Collection times follow our store hours. Choose a pickup day when you order, or simply come in as soon as your confirmation arrives.
- Orders placed during store hours are usually ready the same day.
- Planning ahead? Pick a date up to 7 days in advance and your rate is held until then.
- Running late or need to move the date? Call +44 20 3417 8600 and we will hold it.
Travel Cashier Westfield Stratford
E20 1EH
- Mon–Sat
- 09:00 – 20:00
- Sun
- 11:00 – 19:00
Travel Cashier Lakeside Shopping Centre
RM20 2ZH
- Mon–Thu
- 10:00 – 21:00
- Fri–Sat
- 09:00 – 21:00
- Sun
- 11:00 – 17:00
Questions
Ordering, answered
Anything still unclear? Our team answers the phone during store hours.
Travel Cashier is a convenient platform for currency exchange, allowing you to convert from one currency to another quickly and securely.
Travel Cashier provides a simple and user-friendly interface for exchanging currencies. You select the currency you want to exchange from and to, enter the amount, and then proceed with the transaction securely. You can choose between modes of receiving cash.
Travel Cashier supports a wide range of currencies, including but not limited to USD, EUR, GBP, AUD, CAD, and JPY. You can check the full list of available currencies here.
Travel Cashier strives to offer competitive rates with no hidden and extra costs. we do not charge any commissions.
At Travel Cashier, we prioritize the security and privacy of our customers personal information. We utilize industry-standard encryption protocols and adhere to strict security measures to safeguard your data.
If you have any questions, concerns, or need assistance with your currency exchange transaction, you can either call us or you can reach out to our dedicated customer support team through our website's contact form, email, or phone. We are here to assist you promptly and efficiently.
Travel Cashier is located inside Westfield Stratford City 45a The Arcade, Lower Ground Floor, Open Tube Entrance, Stratford, London E20 1EJ. We're the only dedicated currency exchange inside the centre, offering 0% commission, rates up to 15% better than the airport, and over 30 currencies always in stock, no pre-order needed. Walk in any day of the week, or use our Click & Collect service to lock in your rate online before you arrive.
Yes and here's why. Travel Cashier was awarded MSB of the Year 2025, making us the only award-winning money exchange in Stratford. Unlike banks or Post Offices, we specialise exclusively in currency exchange, which means better rates, zero commission, and no hidden fees. We stock 30+ currencies on-site, offer a transparent rate comparison tool, and our team is trained to serve every customer quickly and accurately. Whether you need euros, dollars, dirhams, or something more specialist we have it ready. No appointment, no waiting, just walk in at Westfield Stratford City.
Ready to order
Lock today’s rate, collect when it suits you
Reserve online in under a minute. Pay and pick up in store at Westfield Stratford or Lakeside.